KYTC OIT- GIS Development & Support Specialist
6/24/2024
Are you passionate about making a difference using GIS technology? We are looking for a GIS Help Desk team member who enjoys: (1) helping others, (2) figuring out challenging problems, and (3) sharing with others what you’ve learned and how to apply the solution to the problem.
You must be a systems thinker who can understand how solving a particular problem the right way can streamline processes and scale for the enterprise. You must enjoy being a “Spatial champion” to help people grow their understanding of spatial technology and how it can help them do their jobs faster and better. This requires a high EQ, a collaborative spirit, excellent communication skills, and a constant desire to grow and learn.
This is a contractor-based position whose title will be “GIS Development & Support Specialist.” While this is an “Early career” position, every senior GIS team member has started on the GIS Help Desk and then grown into their current position. It is a long-term position, renewed annually. (We’ve had contractors work for OIT for decades).
This is a remote work position, but you must live in the United States. Also, on rare occasions, there may be a need for an in-person meeting, so living a drivable distance to Frankfort, KY is preferred.
The KYTC Office of Information Technology is a collaborative, fast-paced environment; focused on helping deliver the Cabinet’s Mission.
We need someone with the passion and skills to help fulfill the following roles:
(1) Help Desk Support – The successful candidate…
a. Must have at least two years of experience in hands-on, complex GIS analysis, troubleshooting, and customer support. This includes data editing (preferably including data design and management as well), map production, and preferably web or mobile GIS app creation.
b. Must have strong experience with the ESRI technology stack. Experience using ArcGIS Pro is preferred. Additional experience with Bentley’s GIS/CADD solutions and Google mapping is a plus.
c. Must enjoy engaging customers to understand (1) what problem(s) they are trying to solve, (2) how their business works, and (3) what technologies might help.
d. Must have excellent oral and written communications skills.
e. Will provide technical support to the Cabinet’s GIS customers as well as the public. This requires excellent problem-solving skills to resolve issues with Web-based, desktop (local and via Citrix), and mobile solutions.
f. Must have excellent attention to detail, able to handle multiple tasks simultaneously, and reprioritize tasks as circumstances change.
g. Must understand how customer needs translate into data designs that then drive the applications that solve customer problems.
KYTC OIT- GIS Development & Support Specialist
6/24/2024
h. Must be capable of translating customer needs into successful customer outcomes. This includes (1) understanding the customer’s challenge, (2) researching and determining viable solutions, (3) presenting ideas to peers to assure solutions integrate with larger spatial/data enterprise, and upon agreement, (4) delivering and training customers in the solution.
(2) Other duties as assigned – Other duties within some of the following areas may become part of the successful candidate’s work, depending on their skills and the Cabinet’s needs:
a. CADD/Engineering (BIM) process integration.
b. Automation using
i. FME
ii. Python, R, or other programming development tools.
c. UAS-based data capture.
d. Mobile app development
e. Teaching spatial technology to customers.
Traits
The successful candidate’s work history will demonstrate they have the following traits:
(1) Highly motivated/adaptable – Must be a self-starter who thrives in a high tempo environment. Must be adaptable to changing needs/opportunities. Must be constantly thinking of how to improve processes and solutions.
a. Must be aware of current trends within GIS and IT in general and how that impacts future technology directions.
b. These drivers must translate into innovative solutions they deliver for our customers so they can accomplish their part of the Cabinet’s Mission.
c. Must enjoy learning new things and growing skills to solve hard problems.
(2) Committed to excellent customer service – Must be an excellent listener with a high EQ. You must enjoy working with people, asking effective follow up questions to identify the details needed to understand the problem, and working with the customer to create a viable solution that helps them achieve their Cabinet duties.
(3) Excellent communicator – Must be able to integrate information from people with diverse backgrounds (KYTC field staff, engineers, IT server administrators, upper management, etc.), translate those needs/ideas into polished technical documentation, other communications (email, Word, PPT, etc.), or a GIS solution. The candidate must be able to effectively share ideas & solutions in language the customer understands.
(4) Very Analytical – The successful candidate enjoys figuring out the “why” of a problem. They can…
a. Understand and document the customer’s issues/needs into clear use cases,
6/24/2024
b. Identify what technology is needed to solve the problem/need,
c. Define what a viable solution would be, including its scope.
d. Break down and define the steps required to build the solution.
e. Design efficient data structures that support the solution.
f. Identify who needs to accomplish which work.
g. Estimate the time required to execute the solution.
h. Work collaboratively to develop and deliver the best solution for the customer including effective training materials.
i. Attention to detail -- must be able to identify and solve problems/errors before they reach a customer. This aspect impacts all phases of project and operations work. The candidate must be able to work efficiently within the timeframes demanded by other work commitments.
(5) Collaborative – Enjoy working on a very close-knit team that has highly developed skill sets. The successful candidate will have a demonstrated history of working collaboratively to find and craft innovative and sustainable solutions. You will support team members, learn from them, and simultaneously share/teach what you know that adds value to the team. The successful candidate must be comfortable integrating constructive feedback to help them better align with the team’s work and culture in order to deliver the best solutions for our customers.
(6) Solution driven – The successful candidate must be driven to help the GIS Team deliver solutions. The solution must streamline customer business processes, assure data integrity, and improve Cabinet effectiveness through spatial data and technology. Solutions must solve not only the local project need, but also support the larger enterprise needs/objectives, and the Cabinet’s mission.
If you've read the job description and are excited about joining our team, please provide (1) your resume, (2) three references, and (3) an example of your writing (2 or more pages).
If you do not have experience working for a Technology Staffing Company, I would encourage you to do your homework, so that you make decisions that you will be happy with.
1) DO NOT SIGN A RIGHT TO REPRESENT DOCUMENT UNTIL… you have negotiated your best offer with each of the companies that you are considering. The Right to Represent is binding and limits your options to only that company once you've signed it.
2) Please contact any (or all) of the vendors, listed below and let them know of your interest.
3) Make sure you thoroughly understand the different options/packages and your resulting pay rates & other benefits. If you want three weeks of paid vacation, full family health insurance, etc., then your hourly pay rate will be lower than if you handle them on your own or take a smaller benefits package.
6/24/2024
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To join our team, ultimately, you will need to sign with one of the following contracting companies.
COMPANIES
APEX SYSTEMS www.apexsystems.com bhileman@apexsystems.com
CYNET SYSTEMS https://lnkd.in/geSe-qHC Agam.s@cynetsystems.com
DELOITTE CONSULTING www.deloitte.com Mkumar@deloitte.com
EIGHT ELEVEN GROUP LLC dba BROOKSOURCE, MEDASOURCE, CALCULATED HIRE www.eightelevengroup.com ibagwell@brooksource.com
HARVEY NASH www.harveynash.com abby.hogue@harveynash.com
QUANTAM SOLUTIONS www.iquantam.com kentucky@iquantam.com
TEKSYSTEMS www.teksystems.com commonwealthofky@TEKsystems.com
Please let me know if you have questions or are interested.
All my best,
Will
Will.Holmes@ky.gov
