AMI Coordinator

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Public Services · Florence, Kentucky

The City of Florence is looking for a full-time AMI (Automated Metering Infrastructure) Coordinator within the City’s Public Services Department.

The City of Florence Public Services Department is a regional leader in the public works industry. The Department is composed of nine divisions; Community Support Services, Infrastructure Support Services, Transportation & Storm Water, Drinking Water, Grounds Maintenance, Waste Water, Parks & Recreation, Building Maintenance, and Fleet Services. Public Services works diligently to foster a culture that is positive, driven, and selfless in meeting the needs of our residents, businesses, and visitors. For more information about our department watch the video at https://florence-ky.gov/our-services/public-services/

The successful candidate will be vital in moving the department along the path toward a more comprehensive automated metering system and improved customer service related to water metering. The job is challenging and rewarding while leveraging current and future technologies. You’ll be expected to continually develop and master new skills to support the progressive nature of the department. The job comes with a starting salary of $68,460 and excellent benefits, please follow link below for details:

https://florence-ky.gov/wp-content/uploads/2021/02/COF_BenefitsGuide-FY-2024-1.pdf

Application deadline is 7/12/24. Application available from the Finance Department at 8100 Ewing Blvd., Florence, KY 41042 or online at www.florence-ky.gov. EOE

 Responsibilities:

• Analyzes the various alerts the AMI system generates and then decides which course of action is needed to address them whether it be assigning to field staff or whether a more intensive course of action is needed.
• Maintains, completes and tracks all necessary documentation as required in this position.
• Conducts the monthly and quarterly meter reading cycles and meter changes.
• Ensures the connectivity between systems is maintained (Springbrook/Sensus/Customer Portal) which means the necessary data is being updated in each system on a regular basis.
• Manages the AMI Customer Portal (Aqua Hawk).
• Performs research, prepares reports, and conducts special projects as assigned.
• Maintains, completes and tracks all necessary documentation required to satisfy all federal and state regulations as they relate to the City’s AMI Infrastructure.
• Ensures GIS information for meters such as location and attribute data is kept up to date.
• Provides recommendations as it pertains to increasing efficiency, technological advancements, or issues that may arise that involve the AMI Systems.
• Assigns Service Requests to Field Staff as it pertains to alerts, meter issues, meter reading and any pertinent AMI system issue.
• Assists, responds to, investigates, repairs and resolves customer complaints/concerns as it pertains to the multiple components of the AMI Systems (meter readings, customer portal, customer leaks, etc.)
• Maintains an effective and productive working relationship with the Department’s AMI Systems vendors.   
• Contributes in overseeing a portion of the department’s annual budget as it pertains to the various AMI Systems.
• Ability to provide a forecast for future AMI needs.

Qualifications:

• A degree from an accredited institution in Public Administration, Construction Technology, Geographic Information Systems, Public Relations, Planning, or related field, or equivalent supplemented by at least five years of progressively responsible experience in related work.
• Must possess, or have the ability to possess within a year, a Class I Water Distribution License from the Kentucky Division of Water.
• Valid Driver License.
• Must have ability to prepare technical reports.
• Must be highly skilled in business math, grammar, spelling and punctuation.
• Must have broad knowledge of contemporary office practices, procedures and equipment.
• Detail-oriented – thoughtful, careful, and thorough consideration of duties performed.
• Must be able to work independently and in conjunction with other team members.
• Proven problem solving abilities.
• Excellent analytical ability.
• Excellent communication skills.
• Desire to continually grow.
• Customer Service experience preferred.
• General knowledge of water systems preferred.
• General knowledge of water meters preferred.
• General knowledge of AMI technology preferred.
• Must be skilled in using publisher, word processing, spreadsheet, database and presentation programs.

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